Operations Specialist (Fintech)

TL;DR

Operations Specialist (Fintech): Managing daily reconciliations and ISA transfers for an investment platform with an accent on regulatory compliance and client money protection. Focus on investigating reconciliation breaks, processing transfer requests within SLAs, and optimizing operational workflows to reduce risk.

Location: Must be based in Georgia (Fully Remote)

Company

hirify.global is an award-winning investment platform that champions the use of exchange-traded funds (ETFs) for long-term investing.

What you will do

• Perform accurate daily reconciliations by cut-off and maintain full audit trails.
• Investigate and resolve reconciliation breaks, escalating exceptions as necessary.
• Process ISA transfers and History Forms (IHFs) within defined SLAs.
• Resolve transfer rejections promptly, typically within two business days.
• Collaborate with internal Client Services teams and external ISA providers to progress cases.
• Continuously optimize reconciliation and transfer processes to minimize operational risk.

Requirements

• Location: Must be based in Georgia.
• English: C1 level and above required.
• Strong attention to detail and a process-driven approach to avoid errors.
• Proven problem-solving ability for investigating financial breaks.
• Proficiency with Excel and operations/reconciliation platforms.
• Excellent time management to meet strict daily regulatory deadlines.

Nice to have

• Experience in fintech, brokerage, or wealth-management operations.
• Familiarity with the UK regulatory environment and ISA transfer processes.
• Previous experience using dedicated ops tooling and reconciliation platforms.

Culture & Benefits

• Immediate impact by protecting client assets and improving investor outcomes.
• Opportunities for professional growth as the company scales.
• Transparent and open communication culture with collaborative decision-making.
• Work alongside a high-calibre team of industry experts.
• Remote and flexible work arrangement based on results.

Hiring process

• CV review by the Talent team.
• Gamified cognitive assessment.
• Practical test task representative of the role.
• Skills interview with the Transfers team.
• Management interview for cultural and values alignment.