Senior Product Strategy Manager (AI)

TL;DR

Senior Product Strategy Manager (AI): Leading the activation of strategic partnerships and AI-driven product innovation for customer experience within a global enterprise with an accent on product governance and commercialization. Focus on developing comprehensive product roadmaps, establishing PMO frameworks, and driving cross-functional GTM execution to ensure operational readiness.

Location: Must be based in Canada

What you will do

• Lead the evaluation, onboarding, and activation of new vendor partnerships and internal tools from scoping to optimization.
• Develop and manage short- and long-term product roadmaps aligned with commercial and strategic objectives.
• Drive cross-functional collaboration among business development, marketing, operations, finance, and product teams.
• Establish and manage centralized PMO intake processes and governance models for new products.
• Partner with product marketing to create enablement materials, sales collateral, and onboarding resources.
• Oversee pilot programs and define success metrics to validate product-market fit and operational readiness.

Requirements

• 8–12 years of experience in product management, program management, or product operations within large enterprise environments.
• Proven experience leading centralized PMO functions and complex cross-functional product initiatives.
• Demonstrated success in launching products or activating strategic partnerships in complex organizational settings.
• Strong executive presence with the ability to influence and align senior leadership stakeholders.
• Background in enterprise SaaS, customer experience technologies, or contact center solutions.
• Must be based in Canada.

Nice to have

• Familiarity with AI, automation technologies, or workforce management platforms.
• Consulting or business transformation experience.
• Exposure to revenue operations or channel programs.

Culture & Benefits

• Flexible remote work arrangement within Canada with optional office collaboration.
• Opportunity to play a founding role in building a centralized Product Management Office.
• Exposure to high-impact AI and CX transformation initiatives at an enterprise scale.
• Significant visibility and collaboration with senior leadership and global cross-functional teams.
• Inclusive culture that values continuous learning, innovation, and professional growth.