Product Manager (AI)

TL;DR

Product Manager (AI): Building and scaling AI-driven CX services, including automated QA, conversational analytics, and agentic automation with an accent on API design, system reliability, and enterprise-grade integrations. Focus on defining product strategy for AI services, managing latency and cost budgets, and ensuring high-performance delivery for large-scale enterprise deployments.

Location: Remote (Canada)

Company

hirify.global is an innovation-focused group within TTEC, building next-generation AI customer experience tools for global enterprise brands.

What you will do

• Own the end-to-end roadmap for AI services, including APIs, transcription, scoring, and retrieval layers.
• Manage the Desktop Intercept client, focusing on OS integration, performance, and privacy-by-design.
• Prioritize and oversee integrations with major CCaaS, CRM, and telephony platforms.
• Define and enforce latency, cost, and safety guardrails for all AI-backed services.
• Write crisp, actionable one-page specifications for engineering teams.
• Partner with the Workspace PM to ensure seamless integration between backend services and agent-facing UIs.

Requirements

• 7+ years of experience in B2B SaaS product management.
• Strong technical background with the ability to reason about APIs, latency budgets, and failure modes.
• Proven experience shipping products to enterprise customers at scale.
• Direct experience managing LLM-backed services in production, including evaluation and guardrails.
• Deep understanding of integration ecosystems like CCaaS, CRM, and telephony.
• Business fluency with the ability to frame product decisions in terms of ARR, retention, and margin.

Nice to have

• Experience with desktop or native-client capture, CTI, or contact-center telephony.

Culture & Benefits

• Opportunity to work in an intense, high-growth environment with a focus on product craft.
• Direct impact on the trajectory of a public company at an AI inflection point.
• Collaborative team culture that prioritizes high-quality product thinking, growth, and monetization.
• Fully remote work environment.