Analyst - Customer Success Retail (CPG)

TL;DR

Analyst - Customer Success Retail (CPG): Managing client relationships and delivering strategic insights for the Oman, Kuwait, and Qatar markets with an accent on Joint Business Plans (JBP) and NPS. Focus on driving client ROI, identifying incremental sales opportunities, and ensuring flawless service delivery.

Location: Sharjah, United Arab Emirates

Company

NIQ is the world’s leading consumer intelligence company, providing comprehensive insights into consumer buying behavior through advanced analytics and state-of-the-art platforms.

What you will do

• Manage client relationships as the primary owner within Customer Success for Oman, Kuwait, and Qatar.
• Develop and lead the Joint Business Plan (JBP) process to align customer objectives and track success metrics.
• Lead QBO, Client Review, and NPS processes to monitor service delivery, ROI, and overall client satisfaction.
• Consult on master contract renewals, proposal/RFP building, and the creation of high-impact client presentations.
• Collaborate cross-functionally to resolve technical issues and manage the end-to-end client onboarding process.
• Identify and convert incremental sales opportunities by leveraging the full NIQ product portfolio.

Requirements

• 1-2 years of experience in the CPG industry, sales, category management, or market research.
• Must be based in Sharjah, United Arab Emirates.
• Prior experience with NIQ or similar analytics solutions (POS/Panel data) is preferred.
• Strong consultative skills and a proven track record of managing complex client relationships.
• Bachelor's degree.

Culture & Benefits

• Flexible working environment.
• Volunteer time off.
• Access to LinkedIn Learning.
• Employee-Assistance-Program (EAP).