Front Office Supervisor (Hospitality)

TL;DR

Front Office Supervisor (Hospitality): Leading daily front desk operations and guiding the front office team with an accent on guest experience and operational efficiency. Focus on coaching team members, coordinating cross-departmental workflows, and optimizing room availability and bookings.

Location: Onsite in The Hague, Netherlands

Company

A hybrid hospitality concept combining student accommodation, hotels, and coworking spaces across Europe, operating as a Certified B Corp®.

What you will do

• Lead daily front desk operations and guide Front Office Hosts during shifts.
• Coach, support, and motivate the team to ensure high service standards.
• Coordinate with Housekeeping, F&B, and other teams to ensure seamless guest experiences.
• Manage bookings, room availability, payments, and administrative tasks.
• Drive revenue through upselling rooms, local experiences, and TSH outlets.
• Onboard new team members and foster a supportive, fun work environment.

Requirements

• 1-3 years of experience as a front office supervisor or similar hospitality role.
• Fluent in English and Dutch.
• Strong people skills, confidence, and warmth.
• Ability to solve problems quickly and maintain a calm presence during busy periods.
• Comfortable with modern hotel management systems and eager to learn new tools.

Culture & Benefits

• Opportunity to work at a dynamic, multi-national Certified B Corp® company.
• Career growth potential within an innovative hospitality environment.
• Employee discounts at all TSH properties across Europe for self, friends, and family.
• Inclusive and diverse workplace culture that encourages authenticity.
• A vibrant work environment with regular events and a supportive team.