Support Engineer

TL;DR

Support Engineer: Managing complex technical customer issues and escalations for a data analytics and measurement platform with an accent on SQL-based troubleshooting and cross-functional collaboration. Focus on resolving technical bottlenecks, improving support processes, and acting as a technical bridge between VIP clients and internal R&D teams.

Location: San Francisco (Onsite)

Compensation: $110,000–$120,000 OTE

Company

hirify.global provides advanced measurement, data analytics, and privacy-preserving technologies to help brands optimize customer experiences and privacy.

What you will do

• Take end-to-end ownership of customer technical issues, from initial troubleshooting to final resolution.
• Serve as the primary point of contact for customer escalations and VIP technical support.
• Collaborate with R&D and product teams to report bugs and request product enhancements.
• Enrich the client Knowledge Base with technical documentation and insights.
• Lead internal support improvement processes and training for new feature releases.
• Provide actionable product feedback to business and engineering stakeholders.

Requirements

• 2+ years of experience in technical support, QA, data analysis, or development.
• Proficiency in SQL for querying and data analysis.
• Knowledge of at least one programming language.
• Business proficiency in English (CV must be submitted in English).
• Strong communication skills to bridge the gap between clients and engineering teams.
• Ability to work independently and manage multiple tasks in a fast-paced environment.

Nice to have

• Experience with mobile development or testing (iOS, Android).
• Background in web/mobile marketing or digital advertising.
• Familiarity with Big Data technologies and API integrations.
• Experience with LLM and AI Agent technologies.

Culture & Benefits

• Global company culture operating across 25 offices worldwide.
• Commitment to diversity, equity, and inclusion in all hiring practices.
• Focus on providing tools and resources for employee success.
• Opportunity to influence product evolution through direct feedback loops.