Customer Success Manager (LatAm)

TL;DR

Customer Success Manager (LatAm): Managing a portfolio of B2B customers to ensure successful platform adoption and long-term satisfaction with an accent on strategic account management and solution implementation. Focus on driving customer retention, identifying upselling opportunities, and acting as a trusted advisor for facility management operations.

Location: Florianópolis (Hybrid)

Salary: BRL 3,000 – BRL 5,000

Company

hirify.global is a global collaborative platform transforming facilities management by unifying operations into one cohesive system.

What you will do

• Manage and own a dedicated portfolio of customer accounts.
• Partner with customers post-activation to ensure successful onboarding and long-term value.
• Act as a trusted advisor by understanding strategic requirements and implementing tailored solutions.
• Drive maximum customer satisfaction and identify cross-selling and upselling opportunities.
• Collect product feedback to help refine technical requirements.
• Support sales teams with technical product demonstrations when needed.

Requirements

• Proven experience as a Customer Success Manager in an Enterprise environment is mandatory.
• Professional proficiency in Spanish (written and spoken) is required.
• Experience in the B2B market.
• Experience using CRM and cloud-based software.
• Strong interpersonal, organizational, and communication skills.
• Availability for occasional travel both domestically and abroad.

Nice to have

• Prior knowledge of maintenance operations, technical assistance, or facility management.
• Experience with maintenance management software.
• Experience with software implementation projects.

Culture & Benefits

• Flexible working hours and a remote-friendly culture.
• Modern office environment in Florianópolis.
• Startup atmosphere with significant growth opportunities.
• Emphasis on autonomy, ownership, and meritocracy.
• Regular team engagement and knowledge-sharing events.