Technical Customer Success Manager (Fintech)

Location: Copenhagen, Denmark — hybrid, primarily office-based; no fully remote work.

Company

hirify.global develops solutions that help businesses fight financial crime and simplify KYC and compliance.

What you will do

• Own end-to-end onboarding and implementation for a portfolio of enterprise customers, including project plans, stakeholder coordination, timelines, and risk management.
• Lead the technical workstream covering customer data intake, mapping into hirify.global templates, validation, troubleshooting, and iterative dataset improvements.
• Translate customer processes and requirements into concrete steps, action plans, and structured onboarding workflows.
• Communicate with compliance specialists, IT stakeholders, business owners, and executives through status updates, expectation management, and issue resolution.
• Coordinate with Customer Success, Product, Engineering, and Support on integrations, APIs, data workflows, and cross-functional delivery dependencies.
• Support post-go-live adoption through health checks, QBR preparation, customer lifecycle handover, expansion signals, and improvements to checklists, templates, SOPs, and playbooks.

Requirements

• Experience in Customer Success, onboarding or implementation, project management, or a similar customer-facing role in a SaaS environment.
• Strong project management skills, including creating structure, aligning stakeholders, and keeping delivery moving.
• Technical aptitude and hands-on experience with customer data, including CSVs, templates, data mapping, validation checks, troubleshooting, and detailed quality control.
• Professional proficiency in written and verbal English.
• Strong ownership and follow-through.
• Ability to turn messy real-world problems into clear plans, communicate early when delivery is off track, and document implementation decisions.

Nice to have

• Strong proficiency in Danish.
• Experience with API-enabled implementations and/or data integrations.
• Experience in compliance-heavy domains such as KYC, AML, sanctions, or risk.
• Comfort using basic tooling to validate and troubleshoot data, such as SQL, Excel, Sheets, or BI checks.

Culture & Benefits

• People-first culture focused on customers, shared values, and collaboration.
• Collaboration with Customer Success, Product, Engineering, and Support colleagues.
• Opportunity to shape onboarding practices as the company scales.
• Focus on learning, professional growth, and celebrating company successes.
• Hybrid work in Copenhagen with a primarily office-based setup.

Hiring process

• Applications are reviewed on a rolling basis.
• The process closes once the position is filled.