Director, Operations Excellence (AI)

TL;DR

Director, Operations Excellence (AI): Building and leading the Operations Excellence function to drive end-to-end process accountability and continuous improvement with an accent on cross-functional influence and data-driven quality management. Focus on establishing governance structures, optimizing quote-to-cash workflows, and ensuring operational reliability for client-facing AI-enabled platforms.

Location: Must be based in the United States

Company

hirify.global is a technology services company focused on digital transformation and operational excellence.

What you will do

• Establish the Operations Excellence function from the ground up, defining its operating model and governance cadence.
• Own the centralized view of operational quality issues across the quote-to-cash process, driving resolution and accountability.
• Partner with cross-functional teams to document standard operating procedures and identify automation opportunities.
• Develop and maintain an operational quality scorecard to track SLA performance and systemic improvements.
• Facilitate root cause analysis for operational quality failures and lead rapid triage for critical issues.
• Synthesize complex operational data into clear, executive-ready insights and reports for senior leadership.

Requirements

• Must be based in the United States
• 10+ years of experience in operations, process improvement, or quality management within a complex organization.
• Proven track record of driving accountability and measurable improvement across organizational boundaries.
• Strong systems thinking and facilitation skills for leading problem-solving with executive stakeholders.
• Experience building or leading a quality management function in a scaling technology or services organization.
• Bachelor’s degree in Business Administration, Operations Management, or a related field.

Nice to have

• Experience with B2B client platforms, order management ecosystems, or IT distribution operations.
• Certification in project management, change management, Lean, or Six Sigma.
• Familiarity with Salesforce, Jira, or ServiceNow.

Culture & Benefits

• Full-time employment with comprehensive US benefits.
• Direct executive sponsorship from the COO.
• Opportunity to build a foundational function in a growing organization.
• Commitment to diversification and enrichment of ideas and perspectives.