Claims First Responder (Motor Insurance)

TL;DR

Claims First Responder (Motor Insurance): Managing the first notice of loss (FNOL) and initial claims intake for motor insurance customers with an accent on accurate data collection and customer empathy. Focus on establishing liability, identifying fraudulent activity, and streamlining the end-to-end recovery process.

Location: Hybrid (Manchester, United Kingdom)

Company

An online motor insurance provider using data and tech to provide a fast, fair, and straightforward insurance experience.

What you will do

• Act as the first point of contact for customers initiating insurance claims.
• Collect and record detailed information about incidents and vehicle damage accurately.
• Verify claims and monitor for indicators of fraud to ensure only genuine claims progress.
• Establish liability using specialist tools and conduct further investigations when required.
• Manage the end-to-end customer journey post-FNOL, including repair progression and total loss processing.
• Maintain precise records of customer interactions and manage claim reserves.

Requirements

• Experience in Customer Claims Handling and FNOL roles.
• Knowledge of Motor Insurance and general insurance claims handling.
• Excellent written and verbal communication skills.
• Strong attention to detail and a problem-solving attitude.
• Ability to thrive in a fast-paced, scale-up business environment.

Culture & Benefits

• Hybrid working model combining home and office days.
• Access to learning resources, mentorship, and tailored growth plans.
• Private healthcare, wellbeing programs, and mental health support.
• Gym discounts.