Director of UX

TL;DR

Director of UX (Pendo/AI): Lead and scale a multi-disciplinary UX function for a B2B SaaS CMMS product, with an accent on measurable product adoption and retention. Focus on building a data- and feedback-driven design culture, operationalizing Pendo for behavioral insights, and accelerating design validation using AI-powered tools.

Location: Remote (US)

Salary: $190,000 - $230,000

Company

hirify.global provides a CMMS platform that helps businesses optimize maintenance operations and asset performance.

What you will do

• Lead, mentor, and grow a multi-functional UX team; define career ladders, growth frameworks, and hiring plans.
• Partner with the VP of Product to embed UX into product strategy and contribute to roadmap prioritization.
• Operationalize Pendo for user analytics, in-app guides, and behavioral insights; establish rituals for using usage, funnel, and NPS signals.
• Drive hypothesis-driven design with usability testing, A/B testing, and quantitative validation tied to adoption, activation, task success, and time-to-value.
• Collaborate with Engineering to ensure design feasibility, velocity, and quality; maintain UX research integration into the design process.
• Own design system evolution and governance; oversee technical writing and in-app content, including onboarding, tooltips, walkthroughs, and contextual help.

Requirements

• 7+ years of UX leadership experience managing multi-disciplinary teams.
• Proven track record scaling a UX function in a B2B SaaS environment.
• Hands-on experience with Pendo and ability to translate behavioral data into design decisions.
• Demonstrated experience using AI tools to accelerate the design process and support design system governance and maintenance.
• Familiarity with instructional design principles and in-app onboarding/guide best practices.
• Strong cross-functional collaboration skills across Product, Engineering, Marketing, Customer Success, and Support.

Culture & Benefits

• Fully remote role with flexible PTO and 13 paid company holidays.
• Paid parental leave and employer-paid Basic Life and Short-Term Disability insurance.
• Health, Dental, and Vision insurance; HSA and 401(k) match; Flexible Spending Accounts.
• Monthly employee wellness stipend and reimbursement for learning and development.
• Pet insurance.

Hiring process

• Interviews focused on UX leadership, scaling practices, and cross-functional partnership.
• Discussion of experience with Pendo, data-driven design, and AI-enabled workflow improvements.
• Evaluation of design system governance, onboarding/content ownership, and measurable impact on adoption and retention.