Senior Technical Project Manager (IVR)

TL;DR

Senior Technical Project Manager (IVR): Leading the planning, execution, and delivery of technical projects related to speech-enabled IVR and voice solutions with an accent on end-to-end delivery and client stakeholder management. Focus on managing cross-functional dependencies, stabilizing execution, and coordinating distributed technical teams.

Location: Remote (Work from anywhere)

Company

A global IT services and consulting company focusing on digital transformation for large enterprises by combining corporate stability with startup innovation.

What you will do

• Act as the primary client-facing lead, managing stakeholder expectations, trust, and communication.
• Own end-to-end delivery across the program, maintaining full visibility into technical and business workstreams.
• Establish and continuously improve delivery processes, governance, planning, tracking, and reporting mechanisms.
• Coordinate cross-functional teams, including architects, engineers, and analysts, to align priorities as business needs evolve.
• Manage project risks, dependencies, issues, and escalations to ensure successful outcomes.
• Partner with Product and Technical Leads on backlog planning, prioritization, and delivery sequencing.

Requirements

• 7+ years of experience as a Technical Project Manager or in a similar technical delivery leadership role.
• 2+ years of hands-on experience in engineering or technical delivery roles.
• Proven experience managing medium- to large-scale technical projects involving software development, systems integration, or cloud platforms.
• Strong understanding of technical architecture, APIs, and software development lifecycle (SDLC) concepts.
• Ability to manage complex, cross-functional initiatives and distributed teams in outsourcing delivery environments.
• Excellent communication and conflict-resolution skills for both business and technical audiences.

Nice to have

• Experience in contact center, CX, IVR, or related technical domains.

Culture & Benefits

• "Work From Anywhere" culture providing high flexibility through remote work.
• Comprehensive compensation package including health insurance.
• Professional development opportunities, including certification programs and mentorship.
• Inclusive, multicultural environment with regular team-building and company social events.
• Available relocation program for eligible candidates.
• Sustainable business practices focused on IT education and gender equality.