Customer Support Consultant (Medtech)

TL;DR

Customer Support Consultant (Medtech): Providing technical support for 3D scanners and software solutions with an accent on troubleshooting hardware/software issues and customer relationship management. Focus on solving and escalating technical cases, collecting diagnostics via CRM, and collaborating with cross-functional departments to improve product feedback.

Location: Hybrid (Kyiv, Ukraine)

Company

hirify.global develops market-leading 3D scanners and software solutions for dental and hearing professionals globally.

What you will do

• Provide technical support for 3D scanners and software via online sessions, telephone, and email.
• Resolve and escalate technical issues to ensure customer satisfaction.
• Manage support cases and record detailed information in the company's CRM.
• Interact with other departments to provide customer feedback for product improvement.
• Participate in occasional on-site events and business trips to Western Europe.

Requirements

• English and Ukrainian: Upper-intermediate (B2) level required.
• Location: Must be based in Kyiv, Ukraine (Hybrid setup).
• Strong problem-solving, logical thinking, and multitasking skills.
• Customer-oriented approach with high empathy and communication skills.
• Ability to remain stress-resistant in a professional environment.

Culture & Benefits

• Comprehensive benefits including medical insurance and 24 days of annual vacation.
• Paid sick leaves (including child sick leaves) and parental leaves.
• Modern office in UNIT.City with free parking, breakfasts, and lunches.
• Opportunities for constant professional growth and development.
• Occasional business trips to Western Europe.