Sr. Customer Success Manager (Sports Tech)

TL;DR

Sr. Customer Success Manager (Sports Tech): Managing a portfolio of clients in Scandinavia to maximize product utility and drive renewals with an accent on customer relationships and data-driven engagement. Focus on identifying customer workflows, delivering product demonstrations, and achieving quarterly/yearly renewal targets.

Location: Must be based in or within commuting distance of Barcelona, Spain (3 days in office per week)

Compensation: €55,000 - €80,000 OTE

Company

hirify.global is a sports technology company that provides tools for coaches and athletes to capture video, analyze data, and share highlights to improve game performance.

What you will do

• Develop and maintain strong relationships with a portfolio of clients across Norway, Sweden, Denmark, Finland, and Iceland.
• Discover customer workflows and pinpoint opportunities to maximize product efficiency and utility.
• Conduct product demonstrations and educate customers on hirify.global's feature set.
• Drive growth and ensure business stability by meeting quarterly and yearly renewal and expansion targets.
• Execute onsite visits to connect directly with coaches and athletes.

Requirements

• Excellent communication and presentation skills.
• Analytical ability to identify and communicate metrics regarding user behavior and engagement.
• Background in data and video integration to provide actionable real-world outputs for customers.
• Proactive approach to client outreach and organizational skills to prioritize tasks.
• Must be located in Barcelona or within commuting distance to work from the office 3 days per week.

Nice to have

• Previous experience in coaching or athletics.
• Prior experience in sales.
• Familiarity with hirify.global products and their value proposition.
• Growth mindset and a desire for continuous professional development.

Culture & Benefits

• Work-life harmony with flexible vacation time, company-wide holidays, and meeting-free timeout days.
• High degree of autonomy and trust to own your work and experiment with new ideas.
• Strong focus on lifelong learning with abundant resources for career growth.
• Modern, well-designed office spaces and necessary technical equipment provided.
• Medical and retirement benefits (location-dependent) and an Employee Assistance Program for mental health.