Technical Account Manager (Legal AI)

Location: On-site in Stockholm, Sweden

Company

Legora is a legal AI product company redefining legal workflows with an AI-native workspace trusted by 1,000+ customers globally, including top law firms and financial institutions.

What you will do

• Own the technical health and escalation outcomes for strategic legal AI accounts, serving as primary escalation point.
• Lead incident response for high-severity events, coordinating resolution and customer communication.
• Define escalation criteria, account-health models, and cross-team processes to ensure consistency.
• Maintain technical blueprints for accounts including data setup, integrations, security, and workflows.
• Drive product adoption through technical reviews and enablement sessions.
• Collaborate proactively with engagement managers on business reviews linking technical health to outcomes.

Requirements

• Location: Must work on-site in Stockholm, Sweden
• Proven experience managing strategic, high-value B2B accounts with strong client trust.
• Demonstrated leadership in incident response and escalation management under pressure.
• Excellent communication skills with both executives and engineers, delivering clear facts and trade-offs.
• Ability to build scalable frameworks rather than temporary workarounds.
• Background in legal AI, legal tech, or regulated professional services is a strong plus.

Culture & Benefits

• Global collaboration with teams and clients across major legal markets.
• Meaningful work shaping AI adoption in leading legal teams.
• Competitive salary and comprehensive benefits package.
• Ambitious, in-person work environment at Stockholm HQ.
• Commitment to diversity, equity, and inclusion as an equal opportunity employer.