Head of Customer Success (EdTech)

Location: Stockholm (Hybrid)

Company

hirify.global is a 125-person EdTech scale-up powering learning in over 140 countries through an intelligent platform that combines interactive pedagogy with AI and data.

What you will do

• Own and achieve NRR targets for Customer Success across all global markets.
• Build and manage a cohesive structure across Account Management, Training, and Customer Marketing.
• Develop and implement CS strategy and post-sales processes with full decision-making authority.
• Set the approach for using communication and training to drive product adoption and retention.
• Advise the leadership team on CS strategy and forecasts while leading cross-functional collaboration.

Requirements

• Proven track record of growing net revenue retention through renewals and upsell strategies in a SaaS business.
• Strategic thinking with the ability to prioritize effectively in a complex, ambiguous environment.
• Strong leadership skills to inspire teams and build capability in others.
• Ability to identify NRR-impacting problems and implement effective solutions.
• Executive-level communication skills and experience influencing senior stakeholders cross-functionally.

Culture & Benefits

• Work on global-scale problems that directly influence students and teachers in 140+ countries.
• High-ownership environment where initiative and decision-making are encouraged.
• Fast-paced, high-performing team culture with direct feedback and high standards.
• Strong focus on continuous learning and professional growth.

Hiring process

• Discovery call with a Recruiter, hiring manager discussion, case study, values discussion, leadership talk, and references.