Director Of Customer Success (HealthTech)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Director Of Customer Success (HealthTech): Building and scaling a post-go-live motion for a health technology platform serving Norwegian municipalities with an accent on customer health systems and partnership models. Focus on transforming operational maturity, leading the CS team, and ensuring long-term value realisation for public sector clients.
Location: Hybrid (Oslo, Norway). Must be able to speak Norwegian professionally.
Salary: 1,200,000 – 1,350,000 NOK
Company
is a health tech startup building a platform for Norwegian municipalities to improve collaboration between inhabitants, patients, and healthcare professionals.
What you will do
- Define and document the post-go-live Customer Success motion and quality metrics.
- Build customer health systems to identify risks early and act proactively.
- Lead and develop the CS team, focusing on portfolio management and product expertise.
- Collaborate with product leadership to design and execute partnership models.
- Represent the voice of the customer internally to influence product and strategy discussions.
Requirements
- 5+ years in Customer Success, with at least 3 years in a leadership role.
- Experience leading CS in a B2B SaaS context with complex, long-term relationships.
- Professional proficiency in Norwegian is required.
- Proficiency in English (company working language).
- Proven experience managing and developing teams.
- Strategic systems-thinking mindset and strong communication skills.
Nice to have
- Experience working with public sector clients, municipalities, or government.
- Domain knowledge in healthcare or health tech.
- Experience with various partnership models.
- Experience within a Nordic/Scandinavian business context.
Culture & Benefits
- High trust environment with real ownership to build the CS function from the ground up.
- Six weeks of vacation.
- Flexible working hours and location.
- Employee share program.
- Pension, insurance, and full pay during parental leave.
- Collaborative, ambitious, and caring team culture.
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