Order Management Advisor (Logistics)

TL;DR

Order Management Advisor (Logistics): Facilitating efficient contract management and vehicle procurement for a car leasing service with an accent on dealer liaison and order accuracy. Focus on ensuring timely vehicle delivery, managing manufacturer pricing, and providing high-quality customer service.

Location: Hybrid (Watford). Must spend at least 3 days per week (60%) in the Watford office. New starters are required to be in the office 5 days a week during training.

Salary: £31,379 - £33,030

Company

Award-winning car leasing company providing tax-efficient benefit schemes and supporting sustainable mobility.

What you will do

• Capture and prepare contracts within a 24-hour turnaround, ensuring all employer-specific details are included.
• Coordinate with dealers to ensure vehicle specifications are accurately and effectively ordered.
• Work with Pricing and Data teams to manage manufacturer pricing and monthly increases.
• Deliver exceptional customer service via phone and email, striving to exceed KPIs and SLAs.
• Handle bespoke and ad hoc tasks as assigned by the Line Manager.

Requirements

• High levels of accuracy and strong attention to detail.
• Ability to achieve individual and team targets.
• Excellent verbal and written communication skills with a professional telephone manner.
• Strong organizational and time management skills.
• Must be based in or able to work from the Watford office.

Nice to have

• Experience with Office 365.
• Previous purchasing experience.
• Experience with Ebbon Dacs and Salesforce.

Culture & Benefits

• Pension contribution of up to 15%.
• Annual performance-related bonus and share schemes.
• 22 days' holiday plus bank holidays.
• Inclusive culture with dedicated wellbeing and diversity initiatives.
• Flexibility in when hours are worked.