Operations Support Specialist

TL;DR

Operations Support Specialist: Providing comprehensive administrative and operational support to the insurance business unit with an accent on managing daily servicing activities and coordinating workflows. Focus on resolving incidents via service management systems, facilitating triage, and ensuring high-quality customer support.

Location: Must be based in Milwaukee, WI (Hybrid role)

Company

hirify.global Group is a Fortune 500 holding company specializing in insurance, reinsurance, and investment operations with a global presence.

What you will do

• Track open issues and resolve incidents using service management systems.
• Perform agency and user system maintenance.
• Provide timely responses to user requests and reported issues.
• Facilitate first-level triage through Service Now and communicate resolution steps.
• Handle escalated customer inquiries and complaints to ensure satisfaction.
• Support core operational functions as directed.

Requirements

• US Work Authorization required (no visa sponsorship provided).
• High school diploma or equivalent.
• 0–1 years of experience preferred.
• Ability to work in a hybrid environment in Milwaukee, WI.

Culture & Benefits

• Competitive health, dental, and vision insurance plans.
• 401(k) with employer match contributions.
• Employee Stock Purchase Plan.
• Paid Time Off (PTO) and corporate holidays.
• Parental leave and disability insurance options.