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Customer Success Specialist (Amazon)
20 000 - 24 000$
Job description
Text:
TL;DR
Customer Success Specialist (Amazon): Managing day-to-day operations and client success for brands on Amazon and Walmart marketplaces with an accent on account health, catalog optimization, and cross-functional coordination. Focus on resolving compliance issues, maintaining inventory accuracy, and driving performance through structured reporting and proactive communication.
Location: Must be based in the Philippines
Salary: $20,000 – $24,000
Company
A global marketplace growth agency specializing in Amazon and Walmart retail media networks, dedicated to helping brands scale through data-driven strategy.
What you will do
- Monitor account health, listing performance, and key KPIs, proactively flagging anomalies to internal teams.
- Resolve listing, inventory, and compliance issues by managing cases with Amazon Support.
- Maintain and optimize product catalogs, including bulk uploads and feed troubleshooting.
- Translate client feedback into actionable tasks and timelines within project management tools like Asana.
- Build recurring performance reports and maintain client dashboards to track progress against goals.
- Coordinate with cross-functional teams to ensure project deliverables are completed on schedule.
Requirements
- At least two years of Amazon marketplace experience required.
- Strong English proficiency (written and verbal) required.
- Advanced knowledge of Amazon catalog systems, bulk uploads, and account health dashboards.
- Understanding of Amazon policies, listing guidelines, and Buy Box dynamics.
- Experience in customer success or account coordination within e-commerce or marketing.
- Proficiency with MS Office, Google Workspace, and project management tools like Asana.
Culture & Benefits
- Culture driven by values of leadership, curiosity, and humility.
- Opportunities for upskilling, mentorship, and career pathing.
- Flexible work environment with remote autonomy.
- Impactful work with a diverse portfolio of global brands.