Technical Support Engineer (Fintech)

TL;DR

Technical Support Engineer (Fintech): Resolving complex technical issues and managing support tiers for a revenue design platform with an accent on troubleshooting API integrations and billing architectures. Focus on optimizing support workflows, triaging P0 issues, and leveraging data to drive product improvements.

Location: Hybrid in Amsterdam, Netherlands (must be based in the area and work in-office 3x per week)

Salary: €85K – €120K

Company

A revenue design platform that helps teams automate billing, evolve pricing, and grow revenue with confidence.

What you will do

• Resolve technical issues via SOPs and hands-on troubleshooting or by coordinating internal tickets.
• Triage urgent customer reports, identify P0 issues, and route them to engineering.
• Establish and report on support responsiveness and time-to-resolution standards.
• Collaborate with Customer Success, Product, and Operations to improve support tooling and integrations.
• Analyze recurring issue patterns to drive continuous improvements in product and engineering.
• Develop internal playbooks, SOPs, and knowledge base content.

Requirements

• 3+ years of experience in a highly technical customer support or service role.
• Experience programming in Python or TypeScript.
• Functional SQL knowledge and familiarity with AWS.
• Ability to write scripts or lightweight internal tools leveraging APIs.
• Strong written and verbal communication skills.
• Must be based in the Amsterdam, Netherlands area and able to work from the office 3 days per week.

Nice to have

• Familiarity with billing platforms/systems and finance concepts such as Deferred Revenue.
• History of using data to improve customer experience or product quality.
• Forward-thinking mindset in leveraging technology to augment support.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance.
• Unlimited PTO plus an additional week off during the winter holidays.
• 401k plan and meaningful equity in the form of stock options.
• Annual learning and development stipend.
• Catered lunches in the office and a commuter stipend.
• 16-week paid parental leave.