Customer Service Representative (IT)

TL;DR

Customer Service Representative (IT): Providing technical support and interactive solutions for customers with an accent on problem-solving and customer experience. Focus on learning IT platforms, handling escalations, and developing technical skills in a fast-paced, collaborative environment.

Location: Must be based in Hortolandia, Brazil (Hybrid on-site)

Company

hirify.global is a global technology services company that designs, builds, manages, and modernizes mission-critical technology systems.

What you will do

• Provide interactive technical support via chat, email, and MS Teams.
• Solve customer problems while maintaining concierge-level care.
• Collaborate with back-office teams to handle escalations.
• Learn and contribute to production systems from the first month.
• Work alongside senior colleagues to gain technical knowledge and mentorship.

Requirements

• Fluent Portuguese required
• Must be able to work on-site in a hybrid capacity
• Knowledge of Windows, Mac, or Linux operating systems
• Strong troubleshooting and problem-solving skills
• Customer support mindset and active listening abilities

Nice to have

• Prior experience in help desk or technical support roles
• Experience with Microsoft 365 and Excel

Culture & Benefits

• Access to extensive learning opportunities and professional certifications (Google Cloud, Azure, Microsoft).
• Structured career pathing with opportunities to move into senior or technical roles.
• Comprehensive well-being programs covering financial, mental, physical, and social health.
• Inclusive culture focused on belonging and shared success.