Customer Service Representative

TL;DR

Customer Service Representative (IT Support): Providing technical assistance and interactive solutions to customers with an accent on problem-solving and user experience. Focus on learning IT systems, handling escalations, and developing technical skills through hands-on experience and certifications.

Location: Must be based in Hortolandia, Brazil (Hybrid)

Company

hirify.global is a global technology services company that designs, builds, manages, and modernizes mission-critical technology systems for the world's leading businesses.

What you will do

• Act as the primary point of contact for customers, providing support via chat, email, and MS Teams.
• Troubleshoot and resolve technical issues related to operating systems and software.
• Collaborate with back-office teams to handle complex escalations.
• Participate in training programs to gain expertise in platforms like Microsoft 365, Azure, and Google Cloud.
• Contribute to a fast-paced environment while maintaining high standards of customer care.

Requirements

• Fluent Portuguese required
• Knowledge of Windows, Mac, or Linux operating systems
• Strong troubleshooting and problem-solving skills
• Ability to work in a hybrid on-site environment in Hortolandia
• Customer-focused mindset with active listening skills

Nice to have

• Previous experience in a help desk or customer support role
• Familiarity with IT support processes

Culture & Benefits

• Access to continuous learning opportunities and professional certifications (Microsoft, Google, Azure).
• Supportive environment with mentorship programs and clear career progression paths.
• Comprehensive well-being programs covering financial, mental, and physical health.
• Inclusive culture that values empathy, kinship, and shared success.
• Dynamic, fast-paced work environment with opportunities to explore various IT career paths.