Benefits Care Advocate (HRTech)

TL;DR

Benefits Care Advocate (HRTech): Providing high-level support for small business owners regarding payroll and health insurance benefits with an accent on complex problem resolution and customer advocacy. Focus on managing inbound phone, email, and chat inquiries while influencing product roadmaps through customer feedback.

Location: Must be based in Phoenix, AZ (Hybrid work from the Scottsdale office)

Salary: $19.231 - $21.63 per hour

Company

hirify.global is a platform that handles payroll, health insurance, and HR for small businesses to help them grow.

What you will do

• Own customer inquiries from start to finish across phone, email, and chat channels.
• Maintain high quality and productivity standards in a fast-paced call center environment.
• Collaborate across the company to influence product development based on customer needs.
• Perform comprehensive research using internal resources to resolve complex benefit questions.
• Stay updated on new product features to communicate effectively with customers.
• Manage seasonal volume spikes from December through March, including overtime.

Requirements

• Must be based in Phoenix, AZ
• Minimum 2+ years of experience in call centers, technology, retail, or hospitality.
• At least 1 year of experience in a customer-facing benefits role (Broker, Carrier, or Benefits provider).
• Comfortable with digital tools such as Salesforce, Slack, and Confluence.
• Exceptional written and verbal communication skills.
• Ability to work a full-time 40-hour/week schedule.

Culture & Benefits

• Competitive base pay and equity (RSUs) for all full-time employees.
• Comprehensive benefits package aligned with a total rewards philosophy.
• Supportive environment focused on ongoing learning and performance reflection.
• Culture of ownership and impact within a mission-driven company.