Regional Practice Manager

TL;DR

Regional Practice Manager: Own day-to-day performance of the Patient Care Coordination (PCC) team across an assigned region with an accent on KPI delivery, workflow reliability, and patient-first support. Focus on hands-on operational leadership that blends people management, quality oversight, and process improvement while partnering with providers and cross-functional clinical, product, and technology stakeholders.

Location: Remote (USA)

Salary: $70,000 - $95,000 USD (base annual)

Company

hirify.global is a virtual obesity medicine clinic delivering physician-led, evidence-based care for obesity and related cardiometabolic conditions.

What you will do

• Oversee daily operations of the PCC team through direct management of the PCC Lead, ensuring clear priorities, workload balance, and accountability.
• Own regional PCC KPIs (response times, scheduling turnaround, coordination accuracy, patient satisfaction) and drive corrective actions when targets are missed.
• Coach and develop the PCC Lead and support coordinator performance through 1:1s, feedback, and performance improvement plans.
• Monitor staffing needs, capacity, and coverage to maintain consistent service levels and act as an escalation point for complex patient issues.
• Continuously improve PCC workflows by identifying bottlenecks and designing, testing, and rolling out process changes and SOPs with clinical, product, and technology partners.
• Partner with providers on clinical-adjacent functions (intake, pre-visit preparation, scheduling, documentation readiness, and follow-up) to ensure successful visits.

Requirements

• At least 3-5 years of experience in virtual healthcare operations, patient care coordination, practice management, or a related clinical support function, including experience leading a team.
• Demonstrated success managing to KPIs and driving measurable improvements in team performance or quality.
• Strong understanding of clinical workflows, patient intake/scheduling processes, and the patient support lifecycle.
• Excellent people leadership skills, including coaching and developing supervisors or leads.
• Exceptional cross-functional communication skills with clinical providers and product/technology partners.
• Comfort working with data and reporting tools to track performance trends and inform operational decisions.

Nice to have

• Bachelor’s degree in Healthcare Administration or related field.
• Active MA Certification.

Culture & Benefits

• Comprehensive health benefits (medical, dental, vision) plus 401k program.
• Flexible work schedules, paid time off, and paid parental leave.
• Competitive salary and equity in a high-growth start-up.
• Remote-first environment with a focus on diversity, equity, and inclusion.

Hiring process

• Interviews focused on operational leadership, KPI ownership, and cross-functional collaboration.
• Discussion of experience with virtual healthcare workflows and patient care coordination.
• Evaluation of people leadership approach and data-driven process improvement.