Director, Service Delivery — Money Services & Workforce Solutions

Location: Atlanta, Georgia; Mountain View, California; or San Diego, California

Base pay: $251,500–$340,000 in Mountain View, CA; $196,500–$266,000 in San Diego, CA. The position may also be eligible for a cash bonus, equity rewards, and benefits.

Company

hirify.global is a global financial technology platform powering products including TurboTax, Credit Karma, QuickBooks, and Mailchimp for approximately 100 million customers.

What you will do

• Own end-to-end service delivery for Money Services and Workforce Solutions, accountable for customer outcomes, quality, and team performance.
• Redesign operating models, processes, tools, workflows, governance, and leadership layers while maintaining live operations.
• Operationalize AI-powered quality management and lead AI-enabled organizational transformation.
• Lead workforce planning, capacity management, predictive workforce management, and real-time scheduling optimization.
• Direct payroll tax operations across federal and state obligations, partnering with Product, Legal, and Compliance on regulatory changes.
• Develop a geographically distributed organization of leaders and collaborate with senior stakeholders across Product, Finance, Compliance, and Expert Network leadership.

Requirements

• Experience leading multi-thousand-person organizations or ecosystems with direct accountability for outcomes at scale.
• Experience managing multiple leadership layers and developing leaders, succession depth, and accountability systems.
• Experience operating in regulated, compliance-intensive, or otherwise high-cost-of-failure environments.
• Track record of scaling organizations through significant growth, transformation, business-model change, and operating-model redesign.
• Experience driving AI-enabled transformation as an organizational change and operating-model initiative.
• Bachelor’s degree in Business, Operations, or a related field; an advanced degree is a plus.

Culture & Benefits

• Work in a fast-paced, entrepreneurial environment that values speed, growth, ambiguity, and continuous improvement.
• Collaborate within a highly matrixed organization and influence cross-functional execution without direct authority.
• Focus on people-centered service experiences and improved customer outcomes.
• Competitive compensation with performance-based rewards, potential equity, cash bonus, and benefits.