Associate Technical Account Manager (Cybersecurity)

TL;DR

Associate Technical Account Manager (Cybersecurity): Serving as a primary technical contact for customers to ensure successful onboarding and product health with an accent on technical problem-solving and case escalation. Focus on driving support resolutions, performing quarterly business reviews, and leveraging AI to optimize workflows.

Location: Remote, must be based in Canada and maintain legal entitlement to work in Canada

Salary: $68,000 - $90,000 CAD per year + variable/incentive compensation + equity

Company

Global leader in cybersecurity protecting organizations via an advanced AI-native platform and large-scale distributed systems.

What you will do

• Act as a technical contact and augment customer support teams to ensure timely issue resolution.
• Manage the customer onboarding process and perform quarterly health checks and business reviews.
• Participate in TAM on-call rotations and escalate critical customer issues to management.
• Collaborate with sales teams to identify renewal risks and facilitate successful product upsells.
• Utilize internal technical expertise and knowledge bases to provide effective solutions to customer problems.

Requirements

• Bachelor's degree or equivalent professional experience.
• Hands-on experience working with Windows Operating Systems.
• Knowledge of enterprise web technologies, security, and cutting-edge infrastructures.
• Proven experience utilizing AI technologies to streamline workflows and improve efficiency.
• Must have legal entitlement to work in Canada.

Nice to have

• Bachelor's degree in a related technical field.
• 1+ years of experience in Customer Success, Support, or Technical Account Management within a SaaS organization.

Culture & Benefits

• Market-leading compensation packages and equity awards.
• Comprehensive physical and mental wellness programs.
• Competitive vacation and holiday policy, including paid parental and adoption leaves.
• Continuous professional development opportunities for all employees.
• Vibrant office culture with employee networks and global volunteer opportunities.