Sportsbook and Online Casino Customer Support Agent (iGaming)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Customer Support Agent (iGaming): Providing real-time support for online casino and sports betting players via chat, email, and phone with an accent on account management and technical troubleshooting. Focus on resolving complex bugs, managing responsible gaming tools, and enhancing the overall player experience.
Location: Hybrid (Collingswood, NJ). Must be based in or able to work on-site in Collingswood, NJ for training and regular hybrid schedule.
Salary: $20.00 - $24.00 per hour
Company
A market leader in online casino and sports betting operating prominent brands such as BetRivers and PlaySugarHouse.
What you will do
- Deliver empathetic, real-time support to players across live chat, email, and phone channels.
- Assist players with account management, game rules, and the use of responsible gaming tools.
- Investigate and escalate technical bugs, fraud signals, and complex account concerns.
- Collaborate with Payments, Risk, Promotions, and Tech teams to resolve escalated issues.
- Contribute to the internal knowledge base and propose process improvements to enhance efficiency.
Requirements
- 1+ years of customer service experience, preferably in a call center or helpdesk environment.
- Strong written communication skills with a focus on tone, grammar, and clarity.
- Proficiency in computer navigation and the ability to multitask across multiple systems accurately.
- Flexible availability for rotating shifts, including weekends, evenings, and holidays.
- Must be able to obtain and maintain a license with gaming regulatory agencies.
Nice to have
- Experience or a strong interest in major U.S. sports and sports betting.
- Possession of an Active Gaming Control Board License.
Culture & Benefits
- Performance-based tier system for salary progression.
- Comprehensive medical coverage including HSA and FSA plans, dental, and vision insurance.
- 401(k) plan with a 100% company match on the first 4%.
- Discretionary annual company bonus and Paid Time Off.
- Employee Assistance Program (EAP) and a supportive, growth-oriented professional environment.
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