Customer Success Associate (Gamedev)

TL;DR

Customer Success Associate (Gamedev): Managing high-volume player reports and community moderation to ensure a safe and inclusive gaming environment with an accent on objective judgment and policy enforcement. Focus on resolving behavioral violations, providing technical support for gaming consoles, and maintaining detailed documentation of player interactions.

Location: Must be based in Las Vegas, Nevada, United States

Company

hirify.global is a leading video game publisher committed to creating inclusive and engaging gaming experiences.

What you will do

• Process high-volume queues of player reports regarding behavioral and policy violations.
• Review evidence including text logs, voice reports, and user profiles against the Code of Conduct.
• Respond to customer inquiries via email and chat channels.
• Diagnose and resolve technical issues on PC, PlayStation, and Xbox consoles.
• Escalate complex issues to Tier II support or management with thorough documentation.
• Collaborate with team members on process improvements and system updates.

Requirements

• Must be based in or able to work onsite in Las Vegas, Nevada.
• Must be 18 years of age or older.
• 1–2 years of experience in customer service or a related role.
• Excellent written and verbal communication skills in English.
• Ability to work flexible shifts, including weekends and holidays.
• Basic technical proficiency with PCs, gaming consoles, and office software.
• Ability to meet physical requirements including lifting up to 20 lbs and prolonged sitting/standing.

Culture & Benefits

• Inclusive work environment committed to equal opportunity.
• Opportunities for professional growth and knowledge building within the gaming industry.
• Collaborative team culture focused on empathy and problem-solving.
• Adherence to ADA standards for reasonable accommodations.