Customer Care Executive (DACH)

TL;DR

Customer Care Executive (SaaS/Sports): Providing support to B2B partners in the DACH region with an accent on issue resolution, database maintenance, and helpdesk optimization. Focus on solving complex customer queries, collaborating across internal teams, and improving self-service resources.

Location: Onsite in Vienna, Austria

Salary: EUR 32,410 yearly gross

Company

hirify.global is an international platform that provides digital tools for sports and wellness partners to manage and grow their businesses.

What you will do

• Provide effective support to existing B2B clients to resolve operational issues.
• Execute Customer Care projects and initiatives to increase partner engagement.
• Maintain database accuracy and reliability for business intelligence projects.
• Manage and update the online helpdesk articles to ensure they remain useful and clear.
• Perform daily operational tasks including customer data imports.

Requirements

• Native German and fluent English proficiency.
• Experience or confidence in B2B communication via phone and written channels.
• Strong attention to detail and a solution-oriented mindset.
• Proficiency with Google Workspace and MS Office.
• Genuine interest in the sports and wellness industry.

Culture & Benefits

• Reduced working hours: 35-hour week with every second Friday off.
• Office located in the center of Vienna.
• hirify.global sports package to stay active.
• Quarterly "Day to Explore" for personal inspiration.
• Modern equipment provided, including a MacBook.
• International team environment with regular sports sessions and team events.