Live Chat Agent (Fintech)

TL;DR

Live Chat Agent (Fintech): Managing user inquiries and resolving issues via live chat and ticket systems with an accent on clear communication and customer satisfaction. Focus on troubleshooting investment and crypto-related problems, maintaining fast response times, and improving the overall customer journey.

Location: Vienna, Austria (Hybrid/Onsite)

Company

A leading European investment platform simplifying wealth creation through cryptocurrencies, stocks, and precious metals.

What you will do

• Act as the primary point of contact for users via live chat and tickets, ensuring clear and friendly communication.
• Resolve daily user issues to ensure a smooth and stress-free experience on the platform.
• Collaborate with the team to share feedback and ideas for improving the customer journey.
• Work towards team KPIs including fast response times and high customer satisfaction scores.
• Operate on a flexible shift-based schedule, including evenings and weekends.

Requirements

• English: Fluent (C1) required.
• Empathy and ability to remain positive and calm in a fast-paced environment.
• Strong interest in fintech, investing, or cryptocurrency.
• Ability to multitask across several chat windows while maintaining high-quality answers.
• Must be available for the onsite Assessment Center in Vienna on July 24, 2026.

Nice to have

• Proficiency in additional EU languages.
• Familiarity with crypto wallets, DEXs, or trading platforms.

Culture & Benefits

• Hybrid working model with an additional 25 days per year to work from another city or country.
• Competitive compensation package including a stock option plan.
• Mental health support through OpenUP and additional wellbeing days off.
• Unlimited access to Udemy for professional growth and continuous learning.
• Home office budget and free onsite dining for the Vienna office.
• Generous gender-neutral new parent leave (8 additional weeks).