Phone Support Agent (Fintech)

TL;DR

Phone Support Agent (Fintech): Providing world-class customer service primarily through phone support for a rapidly growing investment platform with an accent on user satisfaction and issue resolution. Focus on delivering professional assistance, identifying product insights, and collaborating with internal teams to enhance the overall user experience.

Location: Must be based in or able to work from Vienna, Austria (Hybrid model with onsite requirements).

Company

hirify.global is a leading European fintech platform simplifying wealth creation by enabling users to invest in cryptocurrencies, stocks, precious metals, and commodities.

What you will do

• Provide world-class service to users primarily via phone support, with occasional ticket and live chat assistance.
• Collaborate with managers to meet team and company performance targets.
• Analyze user feedback to identify product improvements and feature requests.
• Streamline support processes to enhance operational efficiency.
• Partner with cross-functional departments to boost Net Promoter Score (NPS).

Requirements

• German: C2 fluency required.
• English: B2+ proficiency required.
• Ability to thrive in a fast-moving environment and openness to shift work, including evenings and weekends.
• Strong communication skills and a genuine interest in helping customers.
• Interest in fintech, crypto, or financial markets.

Nice to have

• Experience in phone-based customer support.
• Familiarity with Zendesk.

Culture & Benefits

• Hybrid working model with 25 days per year to work from a city or country of your choice.
• Competitive compensation package including participation in a stock option plan.
• Access to mental health resources and coaching through OpenUP.
• Unlimited access to Udemy for continuous learning and professional growth.
• Additional paid time off and gender-neutral new parent leave.
• Free onsite dining and snacks at major office locations.

Hiring process

• Application review on a rolling basis.
• Participation in an onsite Assessment Center in Vienna on July 24, 2026.