Senior Customer Success Specialist (Germany, Austria or UK)

TL;DR

Senior Customer Success Specialist (Germany, Austria or UK): Supporting customers across their journey to ensure consistently excellent experience with a headless CMS platform, with an accent on retention, customer lifetime value, and process-driven engagement improvements. Focus on delivering high-quality customer communication, troubleshooting minor technical issues with technical support, and translating customer feedback into product improvements.

Location: Remote (home) work opportunity; must be based in Germany, Austria, or the UK

Company

hirify.global is a headless CMS platform for creating and managing structured, consistent content across websites, apps, and AI-driven experiences.

What you will do

• Own a portfolio of customers: build relationships, understand needs, and drive account growth.
• Respond to customer inquiries with timely, professional communication that sets quality standards.
• Help customers with platform usage and troubleshoot minor technical issues with support from the technical team.
• Surface customer feedback to the right teams to shape product improvements.
• Support Customer Success operations including customer records and reporting.
• Lead and contribute to Customer Success projects that improve processes, tactics, and engagement.

Requirements

• Fluent German required; excellent written and spoken English.
• 2–3 years of experience in customer success/customer-facing roles; training provided.
• Strong communication and interpersonal skills; organized with attention to detail.
• Solid grasp of customer success principles and a drive to keep learning.
• Demonstrates AI literacy and can leverage AI tools to enhance productivity, decision-making, and quality with sound judgment.

Culture & Benefits

• Fully remote company with flexible schedules and work-life balance.
• Monthly remote work stipend for home internet costs and electricity; home office equipment package at onboarding.
• Home office equipment upgrades or funded local co-working space membership after onboarding.
• Sick leave benefit, parental leave, and 25 days of annual leave plus local national holidays.
• Personal development fund for courses, books, conferences, and materials.
• VSOP (Virtual Stock Option Plan) and international team-building trip plus online get-togethers.

Hiring process

• Interviews to assess customer success experience, communication skills, and fit for process-driven customer engagement.
• Evaluation of AI literacy and ability to apply AI tools responsibly in day-to-day work.