Strategy & Operations Associate (MedTech)

TL;DR

Strategy & Operations Associate (MedTech): Designing and improving systems and processes for a fast-scaling health coaching operation with an accent on operational excellence and cross-functional project delivery. Focus on optimizing coaching efficiency, translating data into execution plans, and improving patient engagement and retention metrics.

Location: London

Company

hirify.global is a healthcare company specializing in long-term care and weight management programs, now part of Hims & Hers.

What you will do

• Design and optimize the systems and processes used by coaching teams to improve scalability and efficiency.
• Lead cross-functional initiatives end-to-end, translating strategic priorities into clear execution plans for the Health Coaching team.
• Manage capacity planning, resource allocation, and identify operational gaps to ensure high-quality service delivery.
• Track and improve core team metrics including patient engagement, retention, and quality of support.
• Collaborate with product, clinical, and operations teams to integrate coaching into the broader patient experience.
• Serve as a strategic thought partner to leadership, using data to inform prioritization and resourcing decisions.

Requirements

• 3+ years of experience in operations, strategy, or a similar generalist role, preferably in a fast-growing company.
• Proficiency in Google Sheets and the ability to draw practical conclusions from data to inform decisions.
• Hands-on operational experience in improving processes and managing projects from start to finish.
• Strong communication skills and comfort working with mid-level and senior stakeholders.
• Commercial awareness and a positive, creative approach to problem-solving.

Nice to have

• Experience in digital health or health-adjacent industries.
• Familiarity with health coaching, nutrition, or patient-facing services.
• Background working within a startup or scale-up environment.
• Previous experience in people management.

Culture & Benefits

• Direct impact on the health and wellbeing of thousands of patients.
• High-performance environment with a high bar for quality and professional growth.
• Strong culture of work-life balance supported by flexible working hours.
• Competitive remuneration package including government contributions.
• Regular team bonding events, office parties, and custom company merchandise.