Lead Resource & Planning Coordinator (MedTech)

Location: Remote, London, United Kingdom

Company

hirify.global operates a clinical function within its Operations department.

What you will do

• Build and own demand forecasts, capacity plans, and headcount requirements across 3–12 month horizons.
• Run scenario and what-if modelling for attrition, absence, demand spikes, and other staffing risks.
• Establish workforce planning processes, tools, reporting dashboards, and scheduling workflows from scratch.
• Manage day-to-day staffing, shift planning, rota coverage, service activity adjustments, and urgent resourcing issues.
• Own the resourcing budget, contractor invoicing, overtime spend, and cost-to-serve improvement.
• Manage and develop a Resource & Planning Coordinator while partnering with Clinical Leadership, Finance, and People teams.

Requirements

• Proven experience in workforce planning, resource management, or operations management, ideally with forecasting or capacity modelling.
• Experience managing, mentoring, or developing at least one direct report.
• Advanced Excel or Google Sheets skills, including pivot tables, complex formulas, and modelling.
• Experience designing and implementing new processes from scratch and leading change adoption.
• Strong stakeholder management, problem-solving, written communication, and verbal communication skills.
• Confidence using workforce planning tools and customer service platforms such as Zendesk or Intercom.

Nice to have

• Working knowledge of SQL or BI tools such as Looker or Power BI.
• Experience scaling a resourcing or workforce planning function across multiple teams.
• Background in a regulated industry or MedTech.
• Familiarity with statistical or predictive forecasting methods.
• Experience in a high-growth or fast-scaling business.

Culture & Benefits

• Remote workplace arrangement.
• Permanent employment.
• Opportunity to build the workforce planning function from the ground up.
• Clear progression toward broader resourcing leadership across Operations.