Senior Project Manager (IVR)

TL;DR

Senior Project Manager (IVR): Leading the planning and delivery of technical projects for speech-enabled IVR and voice solutions with an accent on stakeholder management and end-to-end delivery. Focus on stabilizing execution, managing cross-functional dependencies, and ensuring alignment between client expectations and technical implementation.

Location: United States, Texas (Remote work available, relocation program provided)

Company

Global IT services and consulting company specializing in digital transformation for large enterprises across 5 continents.

What you will do

• Lead end-to-end delivery of technical projects related to speech-enabled IVR and voice solutions.
• Act as the primary client-facing lead to manage stakeholder expectations, trust, and communication.
• Establish and improve delivery processes, governance, planning, tracking, and reporting mechanisms.
• Coordinate cross-functional teams including architects, engineers, analysts, and vendors.
• Manage project risks, dependencies, issues, and escalations to ensure successful outcomes.
• Partner with Product and Technical Leads on backlog planning and delivery sequencing.

Requirements

• 7+ years of experience as a Technical Project Manager or in a similar technical delivery leadership role.
• 2+ years of hands-on experience in engineering or technical delivery roles.
• Proven experience managing medium- to large-scale technical projects (software development, systems integration, cloud platforms).
• Strong understanding of technical architecture, APIs, and software development lifecycle (SDLC) concepts.
• Ability to manage complex, cross-functional initiatives and distributed teams in client-facing and outsourcing environments.

Nice to have

• Experience in contact center, CX, IVR, or related technical domains.

Culture & Benefits

• Work From Anywhere culture providing high remote work flexibility.
• Comprehensive compensation package including health insurance.
• Relocation program available.
• Professional development opportunities, including certification programs and mentorship.
• Inclusive, multicultural global team environment with regular social events.