Estate Operations Specialist (Urban Mobility)

TL;DR

Estate Operations Specialist (Urban Mobility): Coordinating the onboarding and maintenance of car park enforcement sites with an accent on stakeholder management and operational efficiency. Focus on eliminating launch delays, resolving site-level blockers, and ensuring continuous enforcement across the estate.

Location: Hybrid (3 days in the London office, 2 days remote)

Company

hirify.global is a leading global mobility platform operating in over 90 countries, providing smart payments and optimized parking solutions to make cities more livable.

What you will do

• Act as the primary point of contact for Regional Operations Managers, Account Managers, and Project Managers regarding site onboarding and enforcement blockers.
• Coordinate the onboarding of new locations to eliminate launch delays and achieve rapid go-live status.
• Liaise directly with clients, tenants, and stakeholders to resolve operational issues, migrations, and reactivations.
• Monitor the live site estate in collaboration with compliance, support, and hardware teams to ensure continuous uptime.
• Identify and restore enforcement on inactive sites while maintaining accurate portal configurations.
• Manage comprehensive site-level documentation and escalation records to drive operational efficiency.

Requirements

• 2+ years of experience in car park operations, estate management, or field operations support.
• Proven track record in managing site launches, operational delivery, or client onboarding.
• Strong stakeholder management skills and experience working across cross-functional teams.
• Proficiency in CRM systems and data manipulation using spreadsheets.
• Excellent written and verbal communication skills for conflict resolution.
• Must be based in London to support the hybrid work model (3 days in-office).

Culture & Benefits

• Competitive base salary commensurate with experience.
• Opportunity to work within a global team transforming urban mobility.
• Collaborative environment guided by values of curiosity, focus, and teamwork.
• Flexible hybrid work arrangement.