Content Processing Specialist

TL;DR

Content Processing Specialist: Moderating reviews and comments on client apps and platforms to protect brands from harmful content and maintain a positive community with an accent on handling high volumes of negative/critical feedback, applying brand guidelines, and responding with the right tone. Focus on analyzing user feedback, escalating issues when needed, and staying current with social media and app store language while working independently on rotating 8-hour shifts.

Company

hirify.global provides social media, content moderation, and customer service support with a global remote team.

What you will do

• Moderate customer reviews and comments on client apps and platforms according to brand guidelines and policies.
• Analyze user feedback to decide whether to moderate or escalate issues in a timely manner.
• Monitor and engage with customer communications across platforms (public responses, chat, email, DMs, and app store review sections) using appropriate brand tone.
• Identify trends and recurring issues in customer messages (text, memes, media) and share insights with the team.
• Collaborate with clients to keep app communities safe and aligned with brand values and user guidelines.
• Maintain regular communication with the manager to resolve issues and provide updates.

Requirements

• 2+ years of experience in moderation, community management, CX support, or digital customer service.
• Fluent English and Portuguese (written and oral).
• Strong writing and verbal communication skills with socially native, friendly responses.
• Ability to work an 8-hour shift on a rotating schedule.
• Calm under pressure and confident handling high-visibility comment sections.
• Personal PC/laptop with a working webcam and a stable internet connection at home.

Culture & Benefits

• 100% remote position.
• Continuous learning and career growth opportunities.
• Compensation is competitive based on location market rates.
• Diverse, global team environment with inclusive culture and consideration of feedback.