Customer Success Manager (Remote)

TL;DR

Customer Success Manager (Remote): Own long-tail customer accounts and ensure a smooth messaging compliance experience across channels, with an accent on technical troubleshooting, compliance reviews, and driving customer messaging success. Focus on using AI tools to automate workflows and analyze compliance/traffic data while coordinating with internal teams and escalating to sales when expansion opportunities arise.

Company

hirify.global builds global connectivity and provides connectivity technology through intuitive APIs.

What you will do

• Track daily, weekly, and monthly metrics for community customers (accounts under $5K monthly spend).
• Stay responsive to customer inquiries, technical requests, and timeline follow-ups to maximize satisfaction.
• Proactively identify issues across your customer book and coordinate internal teams to resolve them.
• Use AI tools daily to automate workflows, surface insights, and optimize customer success operations.
• Handle messaging compliance questions, content guidelines, registration timelines, and compliance reviews.
• Review prospective traffic for compliance, coordinate with the Messaging Team, and maintain/manage large datasets.

Requirements

• 2+ years of customer service experience supporting a highly technical product (APIs, telecom, SaaS infrastructure, or similar) OR 2+ years of project management experience in a technical/professional setting (telecommunications background is a plus).
• Technically fluent and comfortable digging into how a complex product works, reading documentation, and troubleshooting without hand-holding.
• AI-forward mindset: actively use AI tools in day-to-day work and look for ways to apply them to customer success workflows and process automation.
• Strong written and verbal communication, analytical thinking, and ability to weigh pros/cons and downstream effects.
• Advanced organizational and time management skills with strong project management and workflow-building ability.

Culture & Benefits

• Work in a financially stable, profitable company focused on continuous learning and growth.
• Use AI tools to streamline workflows and improve how customer success is delivered.
• Collaborate across teams to resolve customer issues and support messaging compliance outcomes.