Billing Support Specialist (Healthcare)

TL;DR

Billing Support Specialist (Healthcare): Resolving complex patient billing issues and insurance claims with an accent on revenue cycle operations and cross-functional collaboration. Focus on investigating escalated support cases, improving billing processes, and ensuring accurate resolutions to enhance patient access to mental healthcare.

Location: Must be based in the United States (excluding Hawaii)

Salary: $62,985 – $70,395

Company

A mission-driven mental healthcare company dedicated to providing evidence-based, compassionate care and reducing the stigma surrounding mental health.

What you will do

• Investigate and resolve complex billing concerns for patients and insurance providers.
• Manage high-volume case queues across omnichannel support platforms.
• Collaborate with internal teams and external partners to drive timely and accurate billing resolutions.
• Document case details clearly and maintain high standards of data integrity.
• Contribute to the improvement of billing processes, resources, and organizational guidance.

Requirements

• Must be based in the United States (excluding Hawaii)
• 2+ years of experience in medical billing, healthcare revenue cycle, or billing support.
• Hands-on experience in a queue-based or ticket-based omnichannel support role.
• Proven ability to independently investigate and resolve complex or escalated support issues.
• Strong communication skills for interacting with patients, insurance companies, and cross-functional stakeholders.
• High attention to detail and ability to manage multiple priorities in a fast-paced environment.

Nice to have

• Experience in a high-growth or startup environment, particularly in healthcare or patient advocacy.
• Background supporting behavioral or mental health populations.
• Proficiency with Zendesk, Salesforce, EHR systems, or similar platforms.
• Knowledge of Medicare, Medicaid, Medigap, or EAP benefit structures.
• Experience partnering with BPO or outsourced support teams.

Culture & Benefits

• 100% remote work environment with a focus on work-life balance.
• Comprehensive health benefits including medical, dental, vision, and FSA/HSA.
• 401(k) plan access.
• Generous time-off policies, including two company-wide shutdown weeks per year.
• Paid parental leave for all parents.
• Home office and monthly internet/cell phone stipends, plus a monthly wellness stipend.