Clinician Support Specialist (AI)

TL;DR

Clinician Support Specialist (AI): Serving as a frontline advocate for clinicians using AI-powered documentation tools with an accent on diagnosing complex technical issues and EHR integrations. Focus on resolving support tickets, surfacing recurring patterns to product teams, and maintaining high-quality documentation resources.

Location: Must be based in the US

Salary: $50,000–$80,000 annualized (based on $24.04–$38.46/hr)

Company

hirify.global is an AI intelligence platform building real-time, coding-aware documentation and clinical workflow support for top health systems.

What you will do

• Serve as the primary point of contact for clinicians via Intercom and email.
• Diagnose and resolve complex technical issues related to the platform and EHR integrations.
• Surface recurring issue patterns to Engineering and Product teams.
• Build and maintain internal and external support resources, including FAQs and SOPs.
• Respond to PagerDuty alerts and on-call escalations.
• Contribute to reporting workflows regarding CSAT and handling time metrics.

Requirements

• Must be based in the US
• 1+ years of experience in customer or technical support, ideally in healthcare or SaaS.
• Demonstrated ability to troubleshoot complex, multi-factor technical issues.
• Strong written and verbal communication skills with an empathetic approach.
• Experience building knowledge resources and streamlining workflows.
• Availability for shifts including potential evenings, overnights, and weekends.

Culture & Benefits

• High-ownership, high-trust environment focused on mission-critical AI technology.
• Collaborative culture with a focus on continuous growth and feedback.
• Remote-friendly culture with full equipment provisioning.
• Annual company-wide and team off-sites with travel and lodging covered.
• Flexible time off policy.