Customer Solutions Supervisor

TL;DR

Customer Solutions Supervisor: Frontline supervision and coaching of a Customer Solutions team to deliver exceptional customer experience with an accent on NPS performance, escalated order issue resolution, and measurable profitability focus. Focus on leading team execution through audits, call scoring, side-by-side coaching, and SAP/Salesforce-driven operations.

Location: Dublin, OH, US

Company

hirify.global is a global distributor of chemicals and ingredients.

What you will do

• Supervise and develop the Customer Solutions team (interviewing, onboarding, training, performance reviews) and monitor day-to-day performance.
• Manage team workload using metrics such as NPS scores, sales order counts, and inbound/outbound call activity; redistribute work as needed.
• Resolve escalated order issues and delays in coordination with purchasing, credit, Inside Sales, and plants; maintain strong customer and partner relationships.
• Drive performance using standard work audits, call scoring, side-by-side coaching, metric reviews, and annual performance management; implement improvement plans when gaps appear.
• Improve systems and tools and participate in SAP testing.
• Maintain high Net Promoter Scores and ensure a positive, productive team environment.

Requirements

• Bachelor’s degree in Business, Marketing, or related field preferred.
• 5+ years of experience in customer solutions, marketing, sales, or related roles; customer operations experience with customer service and customer support transformation preferred.
• Proven experience leading a team to execute goals and objectives.
• Expertise in SAP (or other ERP systems) and Salesforce experience is required.
• Proficiency with MS Office Suite and strong communication, coaching, organizational, and time-management skills.
• Ability to prioritize, problem-solve, multi-task, and work independently while supporting complex issue processing.

Culture & Benefits

• Total Rewards package with market-aligned pay and incentives.
• Diverse benefits offering supporting employees’ physical, emotional, and financial wellbeing.
• Commitment to safety, compliance, and code of conduct.
• Inclusive, equal opportunity workplace with reasonable accommodations during the hiring process.

Hiring process

• Application submission via the company careers page.
• Interviews and evaluation of leadership, customer experience, and ERP/Salesforce proficiency.