Manager, Business Support (Sports Tech)

TL;DR

Manager, Business Support (Sports Tech): Leading a B2B support team focused on delivering exceptional service experiences for a technology product ecosystem with an accent on inventory management and operational troubleshooting. Focus on driving service quality, optimizing customer workflows, and mentoring support specialists to improve partner loyalty.

Location: Hybrid (Orlando, FL)

Company

hirify.global is an industry-changing media and entertainment business and home to trusted brands like CNBC, Golf Channel, and USA Network.

What you will do

• Lead, coach, and develop a team of Business Support Specialists overseeing inventory, website, and implementation functions.
• Drive a high-performance service culture focused on responsiveness, quality, and customer satisfaction (NPS).
• Establish performance expectations and utilize operational metrics to identify and implement improvement opportunities.
• Partner cross-functionally with product, engineering, and operations teams to enhance customer workflows and product usability.
• Recruit, onboard, and mentor talent, fostering leadership development within the organization.
• Create scalable processes to improve both internal team performance and the external customer experience.

Requirements

• Must be based in or able to work from the Orlando, FL office (Hybrid: Monday-Thursday).
• Availability to work rotational evening and weekend shifts.
• 2+ years of people leadership experience, preferably in customer support, SaaS, B2B, or operational service environments.
• Experience leading customer-facing teams with a focus on service quality and operational metrics.
• Strong organizational and problem-solving skills in a fast-paced environment.
• Excellent written and verbal communication skills.

Nice to have

• Experience with Salesforce, Confluence, or Microsoft Office Suite.
• Knowledge of golf operations, golf technology products, or sports technology environments.

Culture & Benefits

• Collaborative, team-oriented culture focused on innovation and continuous learning.
• Exposure to industry-leading brands including GolfNow and GolfPass.
• Hybrid work environment combining flexibility with in-person collaboration.
• Competitive compensation and comprehensive benefits offerings.