Manager Of Customer Success (AI)

TL;DR

Manager of Customer Success (AI): Leading and scaling the SMB customer success team to drive retention and expansion for an AI-powered sales platform with an accent on high-velocity, data-driven motions. Focus on building playbooks, coaching a high-performing team, and optimizing customer outcomes through advanced analytics and cross-functional collaboration.

Location: Hybrid (San Francisco)

Salary: $195,000 – $230,000

Company

hirify.global is an applied AI lab building an agent workspace for GTM teams to automate sales busywork and scale revenue operations.

What you will do

• Hire, onboard, and develop a growing team of SMB Customer Success Managers.
• Design and improve playbooks, workflows, and tooling for a high-velocity, scaled customer motion.
• Own team retention and expansion performance, including GRR and NRR targets.
• Coach the team on proactive outreach, data interpretation, and commercial conversations.
• Serve as the senior point of contact for escalated customer situations.
• Partner with RevOps and product teams to translate customer patterns into actionable feedback.

Requirements

• 5+ years of B2B SaaS Customer Success experience, including 2+ years in a leadership role.
• Proven track record of hitting or exceeding NRR/GRR targets.
• Strong data literacy with experience interpreting usage metrics and health scores.
• Hands-on experience with CS tooling like Gainsight, Totango, or ChurnZero.
• Builder mentality with experience shipping processes and playbooks in early-stage environments.
• Excellent communication skills capable of managing C-suite escalations.

Nice to have

• Experience in the sales tech or outbound sales space.
• Familiarity with sales tech stacks like Outreach, Salesloft, HubSpot, or Salesforce.

Culture & Benefits

• Competitive compensation including equity and commission.
• Comprehensive benefits package.
• Opportunity to work in a fast-paced, high-growth startup environment.
• Focus on building a culture of urgency, ownership, and continuous improvement.