Application Maintenance Specialist (PM/Non-tech) (SAP Cloud)

TL;DR

Application Maintenance Specialist (Project Management): Managing the operational lifecycle of enterprise applications for SAP Cloud services with an accent on incident triage, SLA compliance, and stakeholder communication. Focus on coordinating between end-users and engineering teams to ensure service stability and efficient bug resolution.

Location: Must be based in or around Greater Barcelona Metropolitan Area (Hybrid)

Salary: €27,000–€33,000

Company

hirify.global is a global software development firm specializing in cloud-native architectures, AI, IoT, and cybersecurity for various industry sectors.

What you will do

• Act as the first point of contact for all incoming incidents, performing triage, categorization, and prioritization.
• Manage the end-to-end incident lifecycle, providing clear functional documentation for the engineering team.
• Monitor open incidents against agreed SLAs and flag risks early to ensure service stability.
• Configure and maintain KPI dashboards to provide an accurate picture of service performance.
• Serve as the primary point of contact for end-users, ensuring professional and calm communication.
• Facilitate the link between non-technical users and the engineering team.

Requirements

• Working knowledge of ITIL-based incident management (triage, prioritization, escalation, and closure).
• Experience collaborating with technical teams in an enterprise context.
• Fluent English and Spanish language proficiency.
• Strong organizational skills and attention to detail regarding logs and handoffs.
• Must be based in or around Greater Barcelona Metropolitan Area.

Nice to have

• Familiarity with ITSM tooling such as Jira Service Management, ServiceNow, or OpenText SMAX.
• Experience with KPI dashboarding tools like Power BI or Looker.
• ITIL Foundation certification or equivalent formal training.
• Background in application support or managed services.

Culture & Benefits

• Private health insurance and public transport costs to the office.
• Flexible working hours with the possibility of remote work.
• 24 days of annual holiday.
• Training opportunities through internal experts and external conferences or hackathons.
• Informal workplace with social events and free office snacks and drinks.