Aftersales Administrator

TL;DR

Aftersales Administrator (Administration): Managing administrative tasks for the After Sales Department including invoicing, purchase orders, and warranty claims with an accent on operational efficiency and customer service. Focus on coordinating between payroll, internal systems, and external contacts to ensure smooth dealership operations.

Location: Onsite in Sleaford, UK

Company

A leading global manufacturer and dealer of agricultural machinery focused on sustained growth and outstanding customer service.

What you will do

• Provide comprehensive administrative support, including raising job details and purchase orders.
• Process timesheets and coordinate with the payroll department.
• Update internal systems with customer data and work-in-progress status.
• Handle invoicing for completed work and process warranty claims.
• Manage telephone enquiries and distribute messages.
• Collaborate with other departments and external contacts to support after-sales operations.

Requirements

• Solid experience in administration within an office environment.
• Exceptional interpersonal and communication skills.
• Strong organizational skills and ability to work independently with minimal supervision.
• Ability to prioritize tasks in a fast-paced setting.
• Meticulous attention to detail and commitment to accuracy.
• Proficiency in Microsoft Office (Word, Outlook, Excel).

Nice to have

• Knowledge of the agricultural sector.

Culture & Benefits

• Excellent pension scheme paying well over the industry average.
• Life assurance and industry-leading sickness absence pay.
• 24 days annual leave rising to 28 per year.
• Company vehicle, cycle to work scheme, and EE Perks scheme.
• Access to ongoing training as requested or required.
• The security of working for a global family-owned manufacturer.