Customer Success Manager, Growth (HRtech)

TL;DR

Customer Success Manager, Growth (HRtech): Managing the post-sale customer journey and driving retention and portfolio growth with an accent on account health monitoring, churn prevention, and upselling. Focus on executing customer success playbooks, optimizing omnichannel asynchronous communication, and leveraging AI tools for operational efficiency.

Location: Must be based in EMEA

Salary: $37,300 — $83,900 USD

Company

Global employment platform helping businesses recruit, pay, and manage international teams compliantly.

What you will do

• Manage the entire post-sale customer journey from initial onboarding to an established partnership.
• Monitor account health using Vitally as a single source of truth to proactively prevent churn and ensure high retention.
• Collaborate with the Sales team to align on customer expectations and identify upselling and cross-selling opportunities.
• Act as a key link between clients and internal operations by sharing direct feedback to improve team processes.
• Utilize asynchronous tools and approved AI capabilities to maximize daily throughput and efficiency in account planning.

Requirements

• Demonstrated experience as a Customer Success Manager.
• Ability to operate autonomously in routine client contact, internal requests, and product feedback loops.
• Proficiency in asynchronous communication tools such as Vitally, Zendesk, and Loom.
• Fluent written and spoken English with well-structured communication skills.
• Location: Must be based in the EMEA region.

Culture & Benefits

• Fully hirify.global work environment with a strong focus on asynchronous communication and flexible working hours.
• Flexible paid time off and 16 weeks of paid parental leave.
• Financial incentives including stock options, a learning budget, and a home office/IT equipment budget.
• Mental health support services and budget for local in-person social events or co-working spaces.
• Culture of internal mobility and pay equity across different global locations.

Hiring process

• Initial asynchronous profile review and written test.
• Interviews with a Recruiter, Hiring Manager, and Senior Director of Customer Success.
• Final prior employment verification check.