Senior Digital Product Manager (Daily Banking)

TL;DR

Senior Digital Product Manager (Daily Banking): Lead digitisation initiatives to improve customer journeys across onboarding, transactions, and savings with an accent on end-to-end journey optimisation, lifecycle improvements, and data-driven decision-making. Focus on redesigning application flows, driving agile delivery, and managing product risks to deliver seamless, customer-first outcomes.

Location: Sydney

Company

hirify.global builds digital banking experiences and customer-first products.

What you will do

• Lead digitisation and automation of customer journeys across Daily Banking.
• Analyse customer behaviour, feedback, and pain points to identify journey and process improvements.
• Own and optimise end-to-end onboarding and application experiences for key banking products.
• Drive agile delivery by managing backlogs, contributing to sprint rituals, and ensuring quality outcomes.
• Manage issues, incidents, and product risks, implementing structural improvements across systems and processes.
• Collaborate with Tech, Operations, Digital, Contact Centre, and Marketing to deliver seamless customer-centric results.

Requirements

• Proven digital product expertise delivering digital solutions that improve customer outcomes.
• Strong customer experience and journey optimisation skills, including analysing pain points and redesigning journeys end-to-end.
• Hands-on experience with customer onboarding and lifecycle management, improving application flows and ongoing engagement.
• Ability to lead digitisation and process improvement initiatives focused on efficiency, automation, and customer satisfaction.
• Exceptional stakeholder management and cross-functional collaboration skills across tech, operations, contact centres, and digital teams.
• Banking experience not required; demonstrate a digital, analytical, customer-first mindset.

Culture & Benefits

• Discounted ING Health Insurance.
• Additional Rest Day to support wellbeing.
• IMPACT day to volunteer on approved sustainability activities.

Hiring process

• Apply for the 12-month fixed term contract role; hiring decisions are based on skills and alignment with values.
• Direct talent sourcing model—no agency introductions.