Technical Program Manager II

TL;DR

Technical Program Manager II (SRE/Cloud): Lead delivery of development and operational initiatives for accounts, authentication, and notifications platforms with an accent on high availability, resiliency, scalability, and performance in a cloud environment. Focus on cross-functional program execution across 100+ accounts, dependency management, and incident root cause analysis to drive operational excellence.

Company

hirify.global builds and operates PlayStation Network platforms and services.

What you will do

• Lead technical program delivery across 100+ accounts, authentication, and notifications experiences and backend services.
• Ensure platform high availability, resiliency, scalability, and performance in a cloud environment.
• Partner with development, platform, security, and global operations teams to operate an always-available accounts/auth/notifications ecosystem.
• Manage delivery schedules, timelines, and cross-team dependencies; keep communication transparent.
• Drive SRE and software development tenets including observability, capacity/elasticity, supportability, and automation.
• Conduct, document, and present root cause analysis for incidents to share insights across engineering.

Requirements

• 5+ years of Technical Program Management experience in an agile software development environment.
• 5+ years hands-on cloud experience integrating, developing, and managing applications.
• 5+ years experience in a highly visible, global and/or critical production software environment.
• Experience or exposure to container technologies and orchestration (Docker, Kubernetes, EKS).
• Experience or exposure to observability tools (DataDog, CloudWatch, Splunk).
• Excellent written and verbal communication skills to influence and collaborate across groups.

Culture & Benefits

• 12-month contract role.
• Benefit offerings include medical, dental, and vision.
• Fast-paced, highly collaborative environment focused on customer delight and operational excellence.

Hiring process

• Interviews and evaluation of technical program management experience and cross-functional collaboration.
• Discussion of experience with SRE practices, cloud operations, and incident root cause analysis.

Location: San Diego, CA

Salary: $78.59–$117.83 USD (hourly)