Contact Center Representative (Fintech)

TL;DR

Contact Center Representative (Fintech): Providing high-quality support and financial guidance to customers through multiple digital and voice channels with an accent on problem-solving and relationship building. Focus on resolving complex customer inquiries, identifying cross-sell opportunities, and ensuring a legendary customer experience in a fast-paced banking environment.

Location: Must be based in Mount Laurel, New Jersey, USA (Onsite role)

Salary: $23.25 - $30.75 USD per hour

Company

hirify.global is a leading global financial institution providing a wide range of banking products and services to millions of customers across North America and the world.

What you will do

• Engage with customers via phone, live chat, email, SMS, and social media to resolve financial inquiries.
• Analyze and resolve complex customer issues at the first point of contact.
• Promote bank products and services through a consultative approach to deepen customer relationships.
• Ensure accuracy in all financial transactions and adherence to banking policies.
• Escalate high-risk or fraudulent transactions to appropriate internal partners.
• Maintain comprehensive knowledge of banking products and services to provide accurate advice.

Requirements

• High School diploma or GED required.
• Minimum 2+ years of customer service experience.
• Ability to work onsite in Mount Laurel, NJ for training and ongoing operations.
• Flexibility to work a schedule that includes overnights, weekends, and holidays.
• Proficiency in English; Spanish language skills are highly valued for assigned queues.
• Strong multitasking skills and ability to navigate multiple computer systems simultaneously.

Culture & Benefits

• Competitive base salary with opportunities for progression.
• Comprehensive health and well-being benefits package.
• Savings and retirement programs.
• Paid time off including vacation, flex, and holiday PTO.
• Access to online learning platforms and mentoring programs for career development.
• Banking benefits and employee discounts.

Hiring process

• Initial screening and interview scheduling for qualified candidates.
• Interviews conducted via phone or email communication.